Our Promise to You

We are committed to ensuring that you receive the fair treatment you expect at all times, which also includes telling you honestly if we cannot help! Where we can, you can expect:

• A fully transparent, efficient and professional service
• Fair prices
• Continuously improved services. You tell us what you like and don’t like about our service and we act by making changes that ensure we always deliver value.
• Clear, jargon-free written material so that you can easily understand the advice we give you and be fully engaged in the financial planning process.
• Trustworthy, qualified and experienced advisors who have only your best interests at heart. You’ll deal with the same team year in, year out because we know the importance of continuity.
• Secure systems that ensure your financial and personal data is never compromised. Working with leading industry professionals we’ve built secure systems and data handling processes that protect your valuable information whilst allowing you easy, reliable access at all times.

How can we make this promise?

Every one of our advisers is a co-owner of Brilliance Financial Planning, so we all have a vested interest in getting it right for you!